Your questions, answered
Welcome to PipJoyScoops' frequently asked questions! We understand you might have a few inquiries about our unique mystery scoops. We've gathered the most common questions here to provide you with clear, helpful answers. Our goal is to ensure you have all the information you need for a joyful and exciting shopping experience.
Common questions about PipJoyScoops
Here you'll find answers to the most important topics regarding your PipJoyScoops mystery gifts, from what you might find inside to how we handle orders and shipping. If you don't see your question answered, please don't hesitate to reach out!
What is your return policy for mystery scoops?
Due to the unique and surprise nature of our mystery scoops, all sales are considered final. We do not offer returns or exchanges unless an item arrives damaged. If you receive a damaged item, please contact us within 48 hours of delivery with photos at [[email address]] or call [[phone number]]. Your satisfaction is important to us, and we'll work to resolve any issues.
What important details should customers know about how to order, pay, or receive their mystery scoops?
We accept all payment types for your convenience. Orders are processed within 1-3 business days. Items are shipped same or next day after packaging. All items are packaged with care and in such a way that they can be shipped directly to the recipient and be opened with a "gift-like" quality.
Since it's a "mystery," what should customers know about what kind of fun items they might find in their scoop?
Items are ever changing! I have many vendors that I use, and as I see items that I think you will enjoy, I add them to the collection. I am constantly shopping for items to add and I am always open to suggestions.
Are there any common concerns customers have when buying a mystery product that you'd like to clear up for them?
Mystery scoops are unique! They aren't meant to be a gift that is just like what someone else received. The joy is in the surprise and the hand-picked nature of each item, making every scoop special and one-of-a-kind.
Still have questions?
We hope this FAQ has been helpful! If you have any further questions or need more assistance, please don't hesitate to reach out. We're here to ensure your PipJoyScoops experience is nothing short of delightful.